PRC’s PX Success Series “Foundation of Excellence” sessions provide education on key components to establishing an understanding of purpose for patient experience, how to consistently convey your culture, and how to leverage your patients and their loved ones as care team members.
In this video, PRC equips you with the following learning objectives:
- Learn the key factors for obtaining excellent perceptions from even more of your patients
- Understand the importance of focusing on both clinical and human needs in each interaction
- Understand the impact that both frequency and quality have on connections with your patients, even when you are focusing on HCAHPS measures
- Reflect on the positive impact you feel as a caregiver when you engage in meaningful interactions with patients.
