Client Success Manager
(Remote Position)
At PRC, we “Healthcare Differently.” We stand side-by-side with each customer as their partner, striving for excellence in healthcare. We make a difference. We also “People Differently.” We offer opportunity. Through a culture of support, respect, inclusion, teamwork, and a good dose of humor, we empower excellent employees. We’re looking for a Client Development Consultant to join our growing team. Are you the person we’re looking for? Join us in making a difference.
What does a Client Success Manager at PRC do?
A Client Success Manager (CSM) at PRC is responsible for ensuring the success of our clients throughout their entire partnership. Acting as a trusted advisor and advocate, the CSM empowers clients to optimize PRC’s solutions and achieve their goals while fostering long-term relationships. Alongside this primary responsibility, the CSM actively identifies and drives new business opportunities, contributing to PRC’s growth.
Balancing client success and business development, the CSM plays a critical role in retaining clients and expanding PRC’s reach by uncovering unique client challenges and offering impactful solutions.
Other responsibilities include:
Client Success
- Serve as the primary advocate for clients, ensuring their needs and goals are met through PRC’s products and services.
- Develop an in-depth understanding of PRC’s solutions, including survey design, interviewing, and reporting tools, to provide expert guidance.
- Build and maintain strong, trusting client relationships to ensure satisfaction, retention, and growth.
- Collaborate across internal teams, including service, survey design, and interviewing teams, to align efforts and deliver exceptional results.
- Monitor client performance and engagement, identifying opportunities for additional support or optimization.
- Proactively offer resources, insights, and solutions to help clients succeed.
Business Development
- Actively identify and pursue new business opportunities to drive revenue growth for PRC.
- Leverage client relationships and market insights to uncover prospects and secure new clients.
- Guide potential clients through the sales process, analyzing their needs and presenting tailored solutions.
- Arrange and conduct business meetings.
- Prepare and conduct presentations both in person and remotely.
- Initiate sales contracts as prepared internally adhering to legal regulations and guidelines.
- Regularly follow-up.
- Build a pipeline of new opportunities by networking, thought leadership, and leveraging PRC’s reputation for excellence.
- Partner with marketing to craft relevant, timely communications that support business development efforts.
- Travel as needed to meet client and business objectives.
What does a Client Success – Sales Manager at PRC need to be successful?
- Bachelor’s degree, or equivalent experience required.
- Experience in Business-to-Business sales preferred.
- Knowledge of the organizational structure of hospitals/healthcare systems is a plus.
- Previous experience selling to hospitals, or specifically healthcare experience solutions, is a plus.
- Proficiency in Microsoft Office (especially Excel) and in Salesforce.
- Strong ability to think strategically.
- A driven self-starter with a proven track record in quota-carrying roles, demonstrating the ability to meet and exceed sales targets.
- Exceptional relationship-building skills, with a focus on balancing client advocacy and revenue growth.
- Experience meeting key performance indicators (KPIs) and achieving sales revenue goals for both new and retained business.
- Ability to work collaboratively across teams and effectively engage with diverse stakeholders.
- A consultative approach to identifying challenges, providing solutions, and driving results.
- Strong organizational and interpersonal skills, with a passion for client satisfaction and business impact.
- High degree of integrity and demonstrated ability to keep sensitive information confidential.
- Professionalism, including representing PRC both internally and externally, and working well with others in a spirit of cooperation toward a common goal.
- Polite, professional, and courteous.
- Honest, discreet, ethical, and trustworthy.
- Ability to maintain composure in stressful situations.
At PRC, we value…
Quality. We have a genuine commitment to doing things right.
Service. We have a responsibility to provide excellent service not only to our customers, but to each other.
Collaboration. We, as a team, accomplish more than any one of us could individually.
Innovation. We have an abundance of expertise and creativity on our team, focusing efforts on excellence and continued enhancement.
Growth. We have a legacy to build, for the benefit of our community and the communities of our customers.
At PRC, we highly value our people. And we understand the importance of what they value.
- Your life outside of PRC matters. We offer PTO and holiday pay to all employees. We have a flexible work environment giving you the balance you need.
- Casual! We play by the rule of dress-for-your-day.
- We support you. Whether you need the help of a teammate or professional development, this team has your back.
- We offer competitive pay ($60,000-80,000 yearly base plus uncapped commission potential on the length of the contracts and bonuses), as well as a comprehensive fulltime benefits package including: health, dental & vision insurance, flexible spending account, AFLAC, short-term disability & life insurance, 401(k), holiday pay and PTO; at PRC we strive to help keep your health on track.
At PRC, Client Success Managers are pivotal in driving both client success and organizational growth. If you’re passionate about creating value for clients and contributing to business development, we’d love to hear from you! For more information, please visit: www.PRCExcellence.com.
APPLY NOW to be one of the select few who will have the opportunity to experience this exciting career path. Join us in our mission of making healthcare excellent through high quality information and consulting.
PRC is an EEO/AA Employer: M/F/Disabled/Vet
PRC is an Affirmative Action / Equal Opportunity employer and a Non-Smoking Facility. PRC does not and will not discriminate against any applicant or employee regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected basis.
US (Remote), excluding California, Colorado. Connecticut, Hawaii, Illinois, Maryland, Nevada, New York, Rhode Island, and Washington.