A Holiday Letter from the CEO
Dear Valued Clients and Partners,
As we reflect on the past year, we recognize the resilience and commitment demonstrated by healthcare professionals, nationwide. It’s been a year of growth and adaption, with uncertainties around the elections and their implications for our industry. Regardless of individual perspectives, we can all share a collective hope for positive changes as we enter the new year together.
The healthcare experience continues to evolve across patient, employee, and physician care. At PRC, we’re committed to supporting our clients at every intersection of healthcare and patient experience. With new tech-focused competitors entering the market, we know the value of having a partner with deep healthcare expertise by your side. Unlike others who expand through acquisition, often resulting in fragmented solutions, we prioritize an integrated, cohesive approach. Our in-house team of experts and solutions has been thoughtfully developed with your direct input, ensuring our offerings truly meet our clients’ needs and work seamlessly together.
Excellence continues to be at the heart of all we do, from the support we provide to our clients, to the tools and resources we offer to help drive healthcare excellence in your own organizations. We’re committed to providing you with accurate, timely data, along with the support needed to transform insights into impactful, real-world improvements. Whether it’s workforce engagement, patient experience, or the culture and experience of your employees and physicians, our goal is to empower you to build engaged teams and deliver outstanding experiences.
This year, we launched CARES™ Connect, our Readmissions Reduction program, helping clients achieve both a reduction in readmissions and notable improvements across HCAHPS dimensions. We’ve also strengthened our AI capabilities with new enhancements to our Comments Analytics tool, offering deeper insights into qualitative data to identify trends and themes with greater precision. Together with our predictive analytics, these advancements empower our clients to make more informed, strategic decisions organization-wide.
In our commitment to partnering with the best in the industry, we continue our collaborations with trusted organizations to bring added value to our clients. Our HXF team has worked closely with clients to elevate patient experience through leadership development workshops focused on empowering physicians, fostering frontline human-centered care, and promoting healthy communication and conflict management. RatingsMD has continued to support our clients in maximizing search engine optimization by transforming patient experience feedback into accessible, consumer-friendly ratings.
This year, we proudly welcomed two new partners to our ecosystem: ProNexus and Oculi Data. ProNexus brings on-demand access to elite healthcare consulting experts, allowing us to connect clients with top talent tailored to their immediate needs. Oculi Data offers an economical and user-friendly SaaS platform designed for healthcare executives and nurses to benchmark clinical outcomes, improve patient experience, and achieve nursing excellence. Together, these partnerships enhance our ability to support clients with dynamic solutions and innovative tools that drive excellence in healthcare.
Together, we have made strides toward a brighter, more effective healthcare landscape, and we’re grateful to be part of your journey. As we look ahead to 2025, we are inspired by the possibilities and remain dedicated to supporting your goals with purpose, innovation, and excellence. Thank you for your trust and partnership, and here’s to a successful and impactful new year for us all!
Warm regards,
PRC President & CEO