Insights
Get Our latest insights on the topics that matter most to you.
Insights
Analyzing Net Promoter Scores
Understanding a dashboard loyalty measure for many organizations.
Get the Recognition You Deserve
Every client that PRC has guided through the ANCC’s submission process has attained Magnet Recognition Program® honor, thanks to across-the-board unwavering hard work and commitment to the journey.
Phone Survey Caller IDs
What shows up on the caller ID when PRC calls a patient?
Monitoring for Quality
How are PRC interviewers monitored?
Interview Probing Guidelines
Probing is an interviewing technique that requires specific guidelines so the interviewer does not bias the survey.
Service Recovery
A communication practice and process that can be used to make things right after something has gone wrong with the healthcare experience.