Insights
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Insights
HCAHPS Survey Eligibility Guidelines
Which patients are included in the HCAHPS survey?
4 Tips on Benchmarking
Benchmarking is a process by which a group or entity can see how they compare against other like groups or entities, giving us a sense of how well we are doing and helping us to identify room for growth.
Changing Your Internal Story, Leaving Self Sabotag...
I just returned from a mid-winter getaway to a warmer climate with my husband and kids. It’s always interesting how a brief sabbatical from work always seems to lead me right back to my work.
Giving Employee Feedback
How should I give feedback to my employees?
Discharge Communication
Patients’ perceptions and rating of Discharge Communication have long perplexed leaders, staff and physicians across America’s Hospitals and Health Systems.
Infusion Services
When a patient comes in with a for infusion, what are their emotional, clinical, and safety needs?