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    Businesswoman on computer with online comments

    Facing the music: What to do when online comments...

    While you’ll never be able to satisfy all of the patients all of the time, managing a hospital system that inspires good faith and trust in the organization is much more rewarding than responding to angry comments.

    OAS CAHPS survey

    Tackling Physician Burnout

    Communication is key in any healthy relationship. Workplace communication is especially important in healthcare, and it is no different with the providers that work with you.

    A young businessman working on his laptop in the office at home

    Leveraging Online Excellence

    For telemedicine to truly be a viable option in healthcare, the same standards imposed on doctors and hospitals in-person need to be imposed on this technology. Provide excellent care through telemedicine, and more consumers will use it.