HCAHPS: Revised for 2025
Wednesday, October 23 at 1 p.m. CT
Hosted by:
- Susan Knox, MSN, BSN, RN, Director of Quality Management and Organizational Experience at Genesis Healthcare System
- Allison Schwartz, MPH, BSH, Patient Experience & Service Improvement Manager at Genesis Healthcare System
Genesis Health System is one of the country’s top-performing organizations for patient experience, with Genesis Hospital recognized as a CMS 5-star hospital upon scoring above the national average in dimensions like Safety of Care and Readmissions. Part of such success can be attributed to their utilization of CARES™ Connect, PRC’s innovative solution to discharge communication. By conducting personalized phone calls to patients following discharge to confirm their safe transition home, the organization has been able to reduce their readmission rates and penalties, ultimately improving their overall patient experience scores. This webinar explores lessons learned from their CARES™ Connect implementation, illustrating the importance of this best practice care experience model focusing on improved discharge preparations and post-discharge outreach at home.